FAQs

Price includes all commission. All FirstGold purchases are 100% physical bullion. Available for collection at FirstGold on request with NO additional commissions or barring charges.

Controls provide assurance that the total amount of Gold, Platinum and Silver bullion in all FirstGold™ accounts is equal to the total ounces of physical bullion stored in the vault. Controls also provide protection against the risk of unauthorised movement of bullion. FirstGold™ strives for full transparency. Independent third party auditors are contracted to audit the vault and verify comprehensive reports about the ownership and the contents.

Gold and Platinum are delivered in one ounce bars, Silver is delivered in one kilogram bars. Delivery is available in other weights but may be subject to market related barring charges.

Collection is free of charge. If you wish for us to send you your Gold, Platinum and Silver bullion via a secure insured courier service, you will be quoted and charged a market rate for the secure courier service.

There is no need to withdraw any bullion from the vault before selling your Gold, Platinum and Silver bullion. The power of real savings is in your hands – you choose what you want to keep and what you want to sell. Using the FirstGold™ online dashboard, you can make a simple ‘‘sell’ transaction which directly controls the amount of Gold, Platinum and Silver bullion in your account. Payment is made into your nominated bank account.

Lloyd’s of London, the world’s specialist insurance market, provides full Metal Replacement insurance for the physical Gold, Platinum and Silver bullion stored in the vault. Your savings are secure.

You have complete legal ownership of all the Gold, Platinum and Silver bullion you accumulate in your FirstGold™ account. In the unlikely event that the FirstGold™ business ceases to operate, your Gold, Platinum and Silver bullion would be returned to you 100% with no loss incurred by you.

All Gold, Platinum and Silver Bullion traded by FirstGold™ is London bullion Market Association (LBMA) approved – Good Delivery Bars tradeable anywhere in the world.

If you are purchasing Gold, Platinum and Silver bullion on the FirstGold™ online system, then there is a spending cap of $5,000 per day. Purchases larger than $5,000 must either be staggered over multiple days online or, alternatively, a single transaction can be arranged over the phone with a FirstGold™ experienced staff member. To contact FirstGold™ staff, call 02 9020 5150. Ultimately, there are no other restrictions for the minimum or maximum amount of Gold, Platinum or Silver you can save.