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Faqs

Your Gold, Platinum and Silver bullion is deposited in a private vault owned and run by an internationally recognised vaulting company with no ties to or under any control by FirstGold™.

Controls provide assurance that the total amount of Gold, Platinum and Silver bullion in all FirstGold™ accounts is equal to the total ounces of gold and silver stored in the vault.

Controls also provide protection against the risk of unauthorised movement of bullion. FirstGold™ strives for full transparency. Independent third party auditors are contracted to audit the vault and verify comprehensive reports about the ownership and the contents.

You have the power to remove your Gold, Platinum and Silver bullion from the vault whenever you please, so you can actually see and feel what you own.

Normal delivery is free of charge in one ounce (1oz.) for Gold or Platinum and one kilogram (1kg) for Silver. Delivery is available in other weights but may be subject to market related barring charges depending on your delivery required.

The withdrawal itself is free of charge. If you wish for us to send you your Gold, Platinum and Silver bullion via a secure insured courier service, you will be quoted and charged a market rate for the secure courier service.

There is no need to withdraw any bullion from the vault before selling your Gold, Platinum and Silver bullion. The power of real savings is in your hands – you choose what you want to keep and what you want to sell. Using the FirstGold™ online dashboard, you can make a simple ‘‘sell’ transaction which directly controls the amount of Gold, Platinum and Silver bullion in your account. Payment is made into your nominated bank account.

Lloyd’s of London, the world’s specialist insurance market, provides full Metal Replacement insurance for the physical Gold, Platinum and Silver bullion stored in the vault. Your savings are secure.

You have complete legal ownership of all the Gold, Platinum and Silver bullion you accumulate in your FirstGold™ account. In the unlikely event that the FirstGold™ business ceases to operate, your Gold, Platinum and Silver bullion would be returned to you 100% with no loss incurred by you.

All Gold, Platinum and Silver bullion traded by FirstGold™ is London Bullion Market Association (LBMA) approved – Good Delivery Bars tradeable anywhere in the world.

If you are purchasing Gold, Platinum and Silver bullion on the  FirstGold™  online system, then there is a spending cap of $5,000 per day. Purchases larger than $5,000 must either be staggered over multiple days online or, alternatively, a single transaction can be arranged over the phone with a  FirstGold™  experienced staff member. To contact  FirstGold™  staff, call 02 9020 5150. Ultimately, there are no other restrictions for the minimum or maximum amount of Gold, Platinum and Silver bullion you can save.

If you have a Self-Managed Super Fund (SMSF) you will be able to invest in Gold, Platinum and Silver bullion for your superannuation, by opening a First Fold account.  FirstGold™  meets Self-Managed Super Fund requirements related to insurance and security of your investment, giving you full flexibility.

When you buy Gold, Platinum and Silver bullion with FirstGold, you’re not just buying the simple bullion. You’re buying trust, security, and a guarantee for your future. The prices you see on our secure site for the purchase of Gold, Platinum and Silver bullion are generated by two things. Firstly, we base all our prices on up-to-the-minute gold and silver spot prices from the international marketplace. Secondly, included in the price for your gold or silver is a small surcharge to cover incremental costs associated with Gold, Platinum and Silver bullion such as secure storage in our Custodian vault, insurance, management fees, as well as FirstGold™’s profit margin so we can keep providing you with the best possible service.

We base all our prices on up-to-the-minute Gold, Platinum and Silver bullion spot prices from the international marketplace. Since the gold and silver market is fluid, these prices are continuously updated. The amount of Gold, Platinum and Silver bullion you can save is based purely on these liveGold, Platinum and Silver bullion prices determining the dollar-to-ounce ratio.

The FirstGold™ online trading system also features a handy calculator, so you can gauge your buying power with minimal effort. The calculator will help you determine the amount of Gold, Platinum and Silver bullion you will receive based on the dollar amount you wish to invest on any particular day.

FirstGold™’s dollar-cost averaging method allows you to buy Gold, Platinum and Silver bullion at the lowest possible price over the long term. Using dollar-cost averaging, you are able to buy more gold when prices are low and less Gold, Platinum and Silver bullion when prices are high, because you are buying a fixed dollar amount instead of buying Gold, Platinum and Silver bullion in terms of ounces. When you buy Gold, Platinum and Silver bullion in ounces, it remains the same amount no matter what the gold price is, but when you buy gold in dollar amounts, it results in you buying Gold, Platinum and Silver bullion at a lower average price because your dollars go further each month.

The buy rate is the only price you pay, which takes into account the live spot price of Gold, Platinum and Silver bullion as well as the USD/AUD exchange rate, FirstGold™’s profit margin, cost of insurance and storage. No additional costs are charged.

A troy ounce of Gold, Platinum and Silver bullion equates to just over 31.1 grams.

FirstGold™ works on large volumes of Gold, Platinum and Silver bullion being invested and redeemed on a daily basis. This allows us to keep the margins low and our service level high.

FirstGold™ offers many easy options for getting in contact with our experienced staff. Call us during business hours on 02 9020 5150. Alternatively, you can email us at [email protected] or visit our offices in the Sydney CBD for a consultation!