Privacy Policy

1. About This Policy FirstGold

FirstGold Pty Ltd (ABN 39 161 105 620) (FirstGold, we, us or our) respects your privacy. This Privacy Policy explains how we collect, hold, use, and disclose personal information when you use our website, mobile application, account services, bullion purchase, sale, storage, or delivery services, or otherwise interact with us. We intend to handle personal information in accordance with the Privacy Act 1988 (Cth), the Australian Privacy Principles (APPs) and, where applicable, the Notifiable Data Breaches scheme. Some records may also need to be retained under taxation corporations, and other applicable laws.

2. Personal Information We Collect

Depending on your dealings with us, we may collect the following:

• Identity information, such as your name, date of birth, signature, government-issued identification details, and identity-verification results.
• Contact information, such as your address, email address and telephone number.
• Account and transaction information, including account identifiers, payment details, bank account details, invoices, holdings, purchase and sale history, storage instructions and delivery records.
• Compliance information, including source-of-funds or source-of-wealth information and information required for fraud prevention, sanctions screening, identity verification or applicable AML/CTF obligations.
• Communications and support records, including emails, telephone calls, chat messages, complaints and enquiries.
• Device and usage information, including IP address, browser type, device identifiers, login activity, cookies, analytics events and security logs.
• Marketing preferences and information about your interactions with our communications.
• Any other information you provide to us or authorise another person to provide on your behalf.

3. Data Collection

Data Storage

FirstGold operates secure web infrastructure with data stored in compliance with applicable data protection regulations. We take all reasonable steps to ensure your information is handled securely and in accordance with privacy laws.

Registration Data

When you register an account, we collect your username, email address, and any additional information you choose to provide. You may access, update, or delete your personal information at any time (excluding your username). Our administrators may also access this data where necessary.

Transaction & Account Data

To provide our bullion services, we store relevant account details, transaction history, and holdings data. This enables us to deliver services such as buying, selling, transferring, and managing your precious metals portfolio.

Support Data

If you contact us for assistance, we collect the information you provide to resolve your enquiry. This may include account details and communication records, used solely for customer service purposes.

Comments

When you leave comments on our platform, we collect the information entered, along with your IP address and browser details, to assist with security and spam prevention.

Contact Forms

Information submitted through contact forms is used strictly for customer service purposes. We do not use this data for marketing or share it with third parties.

Analytics

We may use analytics tools to understand website usage and improve performance. This data is anonymised and does not identify individual users.

4. How We Collect Personal Information

We collect personal information directly from you when you create an account, verify your identity, place an order, make or receive a payment, request delivery or storage, contact us, subscribe to communications, use our website or app, or appoint an authorised representative.

We may also collect information from identity-verification providers, payment providers, banks, fraud-prevention services, professional advisors, public registers, regulators, logistics or storage providers, and persons authorised by you.

5. Why We Collect, Hold, Use and Disclose Information

We may use and disclose personal information to:

• Establish, verify, administer and secure your account.
• Process purchases, sales, transfers, payments, storage, insurance and delivery requests.
• Confirm identity, authority, and eligibility and meet legal or regulatory obligations.
• Prevent, detect and investigate suspected fraud, cyber incidents, money laundering or other unlawful activity.
• Provide customer support, handle complaints and resolve disputes.
• Communicate service notices, transaction information and changes to our services or policies.
• Improve, maintain, analyse and protect our website, app, systems and services.
• Send marketing communications where permitted by law and consistent with your preferences.
• Conduct audits, obtain professional advice and enforce or defend legal rights.
• Comply with court orders, regulatory requests and applicable laws.

6. Embedded Content & Third-Party Services

Our platform may include embedded content such as videos or social media feeds. These third-party services may collect data, use cookies, and monitor interactions independently of FirstGold. Your interaction with such content is subject to the respective provider’s privacy practices.

7. Cookies

FirstGold uses cookies to enhance your browsing experience. These small text files help us:

• Maintain secure user sessions.
• Store preferences.
• Analyse website performance.

You may disable cookies through your browser settings; however, this may affect functionality.

8. Access to Your Data

If you are not a registered user, we do not retain personal information about you.

For registered users, access to personal data is limited to:

• Authorised system administrators.
• Customer support personnel (only where required to assist you).

9. Third-Party Data Sharing

We do not sell or disclose your personal information to third parties. Limited data may be shared with trusted partners strictly for operational purposes, such as:

• Payment processing.
• Account verification.
• Customer support systems.

All such partners are required to handle your data securely and in compliance with applicable laws.

10. Data Retention

We retain your data only for as long as necessary to provide our services and meet legal obligations.

• Account information is stored while your account is active.
• Support and communication records are retained until no longer required.
• You may request deletion of your data, subject to regulatory requirements.

11. Security Measures

FirstGold employs industry-standard security protocols, including encryption and secure server infrastructure, to protect your information.

In the event of a data breach, we will take immediate action to secure systems, notify affected users where required, and mitigate any risks.

12. Your Rights

You have the right to:

• Access the personal data we hold about you.
• Request corrections or updates.
• Request deletion of your data (subject to legal requirements).
• Receive a copy of your stored data.

Please note that deleting essential account information may limit or prevent access to our services.

13. Third-Party Websites

Our platform may reference third-party websites. FirstGold is not responsible for the privacy practices or content of these external sites. Users should review the privacy policies of any third-party services they engage with.

14. Legal Disclosure

We may disclose your personal information where required by law or where we believe it is necessary to:

• Comply with legal obligations.
• Respond to lawful requests from authorities.
• Protect our rights, customers, or platform.
• Prevent fraud or illegal activity.

Any such disclosure will be made in accordance with applicable laws and regulation.

15. Contact Us

Privacy Officer: FirstGold Pty Ltd
Address: Suite 901, Level 9, CitiSite House, 155 Castlereagh Street, Sydney NSW 2000
Email: [email protected]
Telephone: 02 9020 5150