2. Data We Collect

Data Storage

FirstGold operates secure web infrastructure with data stored in compliance with applicable data protection regulations. We take all reasonable steps to ensure your information is handled securely and in accordance with privacy laws.

Registration Data

When you register an account, we collect your username, email address, and any additional information you choose to provide. You may access, update, or delete your personal information at any time (excluding your username). Our administrators may also access this data where necessary.

Transaction & Account Data

To provide our bullion services, we store relevant account details, transaction history, and holdings data. This enables us to deliver services such as buying, selling, transferring, and managing your precious metals portfolio.

Support Data

If you contact us for assistance, we collect the information you provide to resolve your enquiry. This may include account details and communication records, used solely for customer service purposes.

Comments

When you leave comments on our platform, we collect the information entered, along with your IP address and browser details, to assist with security and spam prevention.

Contact Forms

Information submitted through contact forms is used strictly for customer service purposes. We do not use this data for marketing or share it with third parties.

Analytics

We may use analytics tools to understand website usage and improve performance. This data is anonymised and does not identify individual users.

3. How We Use Your Data

We use your personal information to:

• Verify your identity and manage your account
• Provide access to bullion trading and storage services
• Deliver customer support and technical assistance
• Communicate important updates and service information
• Monitor account activity to prevent fraud and enhance security
• Improve and personalise your user experience
• Maintain and optimise platform performance

4. Embedded Content & Third-Party Services

Our platform may include embedded content such as videos or social media feeds. These third-party services may collect data, use cookies, and monitor interactions independently of FirstGold. Your interaction with such content is subject to the respective provider’s privacy practices.

5. Cookies

FirstGold uses cookies to enhance your browsing experience. These small text files help us:

• Maintain secure user sessions
• Store preferences
• Analyse website performance

You may disable cookies through your browser settings; however, this may affect functionality.

6. Access to Your Data

If you are not a registered user, we do not retain personal information about you.

For registered users, access to personal data is limited to:

• Authorised system administrators
• Customer support personnel (only where required to assist you)

7. Third-Party Data Sharing

We do not sell or disclose your personal information to third parties. Limited data may be shared with trusted partners strictly for operational purposes, such as:

• Payment processing
• Account verification
• Customer support systems

All such partners are required to handle your data securely and in compliance with applicable laws.

8. Data Retention

We retain your data only for as long as necessary to provide our services and meet legal obligations.

• Account information is stored while your account is active
• Support and communication records are retained until no longer required
• You may request deletion of your data, subject to regulatory requirements

9. Security Measures

FirstGold employs industry-standard security protocols, including encryption and secure server infrastructure, to protect your information.

In the event of a data breach, we will take immediate action to secure systems, notify affected users where required, and mitigate any risks.

10. Your Rights

You have the right to:

• Access the personal data we hold about you
• Request corrections or updates
• Request deletion of your data (subject to legal requirements)
• Receive a copy of your stored data

Please note that deleting essential account information may limit or prevent access to our services.

11. Third-Party Websites

Our platform may reference third-party websites. FirstGold is not responsible for the privacy practices or content of these external sites. Users should review the privacy policies of any third-party services they engage with.

12. Legal Disclosure

We may disclose your personal information where required by law or where we believe it is necessary to:

• Comply with legal obligations
• Respond to lawful requests from authorities
• Protect our rights, customers, or platform
• Prevent fraud or illegal activity

Any such disclosure will be made in accordance with applicable laws and regulation