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Mission Statement

Mission Statement

At FirstGold™, our mission is to set the gold standard in precious metal ownership, combining unwavering responsibility and integrity with exceptional customer service. We believe that every customer deserves to be treated with the same care and consideration as we would extend to our own family members.

Responsibility Statement

We are dedicated to ensuring the security and transparency of your precious metal investments:
  1. All metal purchased through FirstGold™ is meticulously secured and documented, with clear records confirming ownership by the registered customer on FirstGold™.
  2. Our steadfast 100% allocation policy guarantees that all physical metal is exclusively reserved for individual customers.
  3. Your investments are safeguarded by comprehensive insurance coverage underwritten by Lloyds of London, offering protection up to replacement value in the event of a loss.

Seamless Service and Quality Deliveries

We go the extra mile to make your experience exceptional:
  1. Enjoy a no-cost delivery of your metals from our offices, providing 1-ounce bars for Gold and Platinum deliveries and 1-kilogram bars for Silver deliveries.
  2. When you choose to sell your precious metals, trust us to facilitate payment promptly, based on our prevailing sell rates.
  3. All Gold, Platinum, and Silver deliveries are provided in approved 999.9 purity, guaranteeing the quality and authenticity of your precious metals.

Respect for Your Privacy

Your trust and privacy are paramount to us:
  1. Our dedicated customer service team is committed to delivering prompt and precise assistance, ensuring that your inquiries and feedback are handled with the utmost professionalism.
  2. We hold your privacy in the highest regard, recognizing that your personal information is your property. We handle it with the utmost care and confidentiality.
  3. Our pledge is to treat you fairly, reflecting our genuine concern for your financial well-being.
At FirstGold™, we don’t just see you as a customer; you are an integral part of our extended family. Your trust in us forms the cornerstone of our commitment to excellence, and we are dedicated to serving you with the utmost responsibility and dedication